State Farm® Insurance Agent Layla Sanders

"RUDE, UNPROFESSIONAL agent. First time I've ever had a State Farm agent [Layla Sanders, Locust NC] actually shout at me on phone saying, "You've provided 2 conflicting receipts! Were done! Were done!" then hangs up on me (corporate are you listening?). Inexperienced or incompetent front staff, inconsistent/conflicting feedback from differing front staff, poor communication between agent and staff, and Layla is often unavailable. Earlier this week, Wendy who in fairness seemed nice enough at Layla's office instructed me to provide a receipt for what should've been a simple personal articles policy change for a adding a new musical instrument and removing another older one. What a disaster. I provided the seller's receipt 2 days ago. Wendy then asked for a breakdown of cost for instrument and case. So I go back to seller who tells me that the replacement price is no different even without the case but to assist he issues a better detailed receipt clearly showing in the middle of receipt the replacement price of new instrument, the price of my trade-in instrument, and the left-over price that I owed him at the bottom (all normal details any insurance agent should understand). I even explained explicitly to avoid confusion in my email message with the 2nd receipt to Layla's office. Upon calling Layla's office today, Wendy was unavailable so Layla's daughter Michalah attempted to assist. She she said nobody received that email (claiming it was a some kind of dead-end email address though it identifies their office) so I emailed again this time to Michalah directly. Upon reviewing the 2nd receipt, she calls back indicating the instrument is covered but when I asked her to verify the final price of our collective personal articles policy and the new instrument's replacement value that's when things fell apart. Despite all my efforts to get this right and the seller clearly writing the price of new instrument on the receipt prior to deducting the price of my trade, she still had the replacement value of new instrument wrong and claimed that she must set replacement coverage by what appeared only at the bottom of the receipt (the price I owed after my trade!). Nonsense! State Farm would be unethically cheating customers who dwpict trade-ins on receipts if this were correct. It's all about replacement price. Period. - not the dollar amount after a trade-in. Michalah was either not reading the receipt or not competent to understand how trade-ins work. I re-stated the replacement price before trade-in was in the seller's written details in middle of 2nd receipt...didn't matter. In Michalah's mind evidently the only spot on that receipt that mattered was on bottom right of receipt despite what that spot represented. I said "so will I need to go back to seller (for 3rd time) and now ask for an appraisal slip to show value of the new instrument because you refuse to read seller's clearly written replacement price in middle of the receipt?". Mikalah said "yes you could do that". I asked for an office manager...wasn't available. I asked for Layla...wasn't available. By this point I was getting irked by her "thats just how it is/no way I'm wrong" attitude after doing my due diligence, and I told her we're leaving Layla's office for another agent elsewhere and demanded to have Layla (her mother) call me to discuss. So when Layla did call me this afternoon I got the furious momma bear attitude rather than an objective "how can we make this right" professional attitude that every State Farm agent SHOULD have. My inconvenience and concerns did not matter when I expressed this and similar issues. I will definitely think twice before going to any business that hires relatives. Previous interactions even before this one had my wife and I wondering if we were dealing with inexperienced/incompetent family member(s) hired to learn on-the-job. My advice...go elsewhere. Silver lining is this was only a P.A. policy problem. (Like a good neighbor! State Farm is there!)"

"I recently found myself in need of life and car insurance coverage, so I decided to contact Layla Sanders' State Farm Insurance Agency. I can confidently say that it was an excellent decision, as the coverage and price they provided exceeded my expectations. From my first interaction with Layla and her team, I was impressed with their professionalism and attention to detail. They carefully listened to my needs and worked diligently to present me with a personalized quote for both life and car insurance. As a 44-year-old resident of Albemarle, NC, I have had my fair share of experiences with insurance providers. However, Layla Sanders' State Farm Insurance Agency truly stands out from the rest. The level of customer service I received was second to none. Whenever I had any questions or concerns, Layla and her team were always just a phone call or email away, providing prompt and accurate answers. One aspect that truly impressed me was the team's effort to help me understand the complexities of my policies. They took the time to explain everything in a way that was easy to comprehend, ensuring that I was making informed decisions about my coverage. The pricing of the life and car insurance policies I received from Layla Sanders' State Farm Insurance Agency was extremely competitive, offering me great value for my money. It was a pleasant surprise to find an insurance provider that genuinely cared about providing me with the best coverage at the best price. I wholeheartedly recommend Layla Sanders' State Farm Insurance Agency to anyone in the Albemarle area and beyond. Their commitment to providing top-notch coverage, competitive pricing, and exceptional customer service is truly unmatched."

"As a long-time resident of Albemarle, NC, I recently reached out to Layla Sanders' State Farm Insurance Agency to inquire about home and car insurance options for my family. The level of professionalism, commitment, and personalized service that I experienced from Layla and her team is truly unparalleled. Not only did Layla offer competitive rates and extensive coverage, but she also took the time to educate us on the ins and outs of our policies. We never felt rushed or pressured, and it was clear that our satisfaction was her top priority. What truly sets Layla Sanders' State Farm Insurance Agency apart from others is the exceptional customer service we received. Whenever we had questions or concerns, Layla and her team were always just a phone call or email away, providing prompt and accurate answers. They truly made the entire process seamless and stress-free. I 100% recommend Layla Sanders State Farm Insurance Agency to anyone in the Albemarle area. Whether you need home or car insurance, you can trust Layla and her team to provide the best coverage options and impeccable service to ensure you and your family are well-protected."

"The other day I’ve visited the State Farm office of Layla Sanders and I’ve meet Michalah that was the nicest young lady , polite and very professional , she answered all my questions and she upgrade my policy , compressing with the one l had with a different company and at a cheaper rate , thanks a lot ! I was very impressed with the service I’ve got ! Thanks to all in that office ! Great job !"

"Courtney and this team are simply amazing! They are always helpful, kind, supportive and I just feel like they are there for me and my family! Thank you all! There are really not enough words that can express how amazing you all are and how we're treated as customers/state farm family."

"The staff at Layla Sanders State Farm always go above and beyond. They're always pleasant, professional, and willing to help if we need anything. We have our business, home, and car insurance with them, great rates! We highly recommend Layla Sanders State Farm Insurance Agency. We would give them 10 stars if we could."

"Best customer service I've ever had with any Insurance company. Cortney, the Account Manager, was a pleasure to work with. She returned my call quickly and had all the information about multiple items that I'd asked about earlier in that day. Layla Sander's and her staff are the best in the business. They were able to give me the policy I needed at half the price of several other companies that I reached out to. I highly recommend giving them a call for your insurance needs. -Chris Thornton"